Returns / Shipping

Shipping

All orders will be shipped based on volume. Small orders will be shipped via UPS Ground and Bulk orders will be shipped on a Pallet. Once your order is submitted please allow us 1-3 days for preparation based on the size of the order. Once your order is shipped out, you will be notified via e-mail and provided with a tracking number.

Returns

We have a 100% money back guarantee on any products which arrive to you damaged or defective. You are required to notify us within 72 hours of the receipt of your delivery. Please send a list of items including pictures to: sales@artofglasswholesale.com All claims will be processed within 48 hours and your account will be credited toward your next order. Please note, you will be charged a restocking fee of 25% of the total amount of the products you are returning to us.

Payment Policy

All orders must be paid in full prior to shipping. No exceptions. Payment Options

• Bank Deposit: We will provide you with our bank information, allowing you to deposit the funds into your local branch.
• Credit Card: You will be required to fill out our Credit Authorization Form( link) prior to charging an order to a credit card of your choice.
• COD: Cash on delivery. Shipper will collect funds on our behalf. Cashier’s Check or Postal Money Order only.